> ## Documentation Index
> Fetch the complete documentation index at: https://help.leaf360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your profile

> Update your Leaf360 profile details, change your avatar, and set your personal call and voicemail preferences.

Your profile is where Leaf360 keeps who you are: your name, contact numbers, job title, licensing details, and photo. Some of it is just for your colleagues to see, but some — like your NMLS ID — shows up on the work your company sends out. Keep it updated whenever something changes, and double-check it before you send anything to borrowers or partners.

Your profile lives in **Settings**, under the **Personal** group, in the section called **Profile**.

## Editing your profile

<Steps>
  <Step title="Open Settings">
    Click your name at the bottom of the sidebar and choose **Account Settings**, or press `⌘,`.
  </Step>

  <Step title="Choose Profile">
    It's the first entry under **Personal** in the settings list. The screen is headed **Profile Information**.
  </Step>

  <Step title="Edit the fields you need">
    The fields are grouped below, with what each one means.
  </Step>

  <Step title="Select Save Changes">
    **Save Changes** stays greyed out until you actually change something. **Reset Changes**, next to it, throws away your edits and puts the fields back the way they were saved.
  </Step>
</Steps>

### What you can edit

| Group                    | Fields                                                                                            |
| ------------------------ | ------------------------------------------------------------------------------------------------- |
| Basic                    | **First Name**, **Last Name**, **Phone Number**, **Office Phone**                                 |
| Professional Information | **Job Title**, **NMLS ID**, **NMLS State**, **LOS Application Link**                              |
| Address Information      | **Address Line 1**, **Address Line 2 (Optional)**, **City**, **State**, **ZIP Code**, **Country** |

<Warning>
  **NMLS ID** and **NMLS State** are regulated identifiers. Type them from your own license record instead of from memory, and fix them the same day anything changes.
</Warning>

### What you cannot edit here

The screen also shows an **Account Status** block. These fields are read-only — they tell you the state of your account, but you can't change them here:

* **Email Verified**, showing **Verified** or **Pending**.
* **Two-Factor Auth**, showing **Enabled** or **Disabled**.
* **Account Status**.
* **Company**.

Your email address and role show up next to your photo, but you can't edit either one here. Ask your administrator if either is wrong.

## Changing your avatar

<Steps>
  <Step title="Select Change Photo">
    Click **Change Photo**, next to your current photo. Hovering over the photo itself shows a camera icon that does the same thing.
  </Step>

  <Step title="Pick an image file">
    Only image files are accepted, and the file has to be under 5MB. Anything else gets rejected with a message.
  </Step>

  <Step title="Wait for the upload">
    The button reads **Uploading...** while it works, then confirms your profile picture was updated. Your new photo replaces your initials everywhere they used to show up.
  </Step>
</Steps>

Until you upload a photo, Leaf360 shows your initials instead.

## Personal call and voicemail preferences

Your voicemail settings aren't on the profile screen. They live in their own section called **My Call Preferences**, also under **Personal**. It's headed **My Call Preferences**, where you choose your outbound caller ID and set how your assigned calls should ring.

The section splits into tabs: **Numbers**, **Ringing**, **Forwarding**, **Desk Phone**, **Voicemail**, and **Blocked**. Three summary cards at the top show your current **Outbound caller ID**, whether **Browser ringing** is on, and your **Forwarding target**.

<Steps>
  <Step title="Open the Voicemail tab">
    The card is headed **Voicemail**.
  </Step>

  <Step title="Set Send to Voicemail">
    This toggle lets callers leave a voicemail if you don't answer. Turn it off and unanswered calls won't reach voicemail.
  </Step>

  <Step title="Check the Current Call Flow card">
    Below the tabs, **Current Call Flow** spells out in plain sentences what actually happens to an incoming call — for example, **Unanswered calls go to voicemail** or **Voicemail is disabled**. Read it before you leave the screen.
  </Step>

  <Step title="Select Save Preferences">
    The button sits at the top right of the section. Nothing saves until you click it.
  </Step>
</Steps>

The other tabs that shape the same call flow:

* **Numbers**, where **Primary Outbound Phone** sets the number your outbound calls show as caller ID.
* **Ringing**, where **Ring Browser First** decides whether calls ring in your browser while you're online. It needs microphone access and an active session.
* **Forwarding**, with **Forward When Offline**, **Always Also Ring My Phone**, and a **Forwarding Number**. Leave the number blank and Leaf360 uses the phone number from your profile — one more reason to keep your profile up to date.

<Note>
  Your voicemail greeting itself isn't set here. Greetings live under the **Phone System** settings section, on its own **Voicemail** tab, where you can type a greeting to have it read aloud or record one in your own voice. Check with your administrator before changing anything there — that section controls your company's phone setup, not just yours.
</Note>

## Common problems

<AccordionGroup>
  <Accordion title="Save Changes is greyed out">
    It only lights up once a field actually differs from what's saved. If you think you changed something, make sure the edit actually stuck rather than being typed into a read-only field.
  </Accordion>

  <Accordion title="My photo will not upload">
    Two rules apply: the file must be an image, and it must be under 5MB. Phone camera photos often go over 5MB, so resize it and try again.
  </Accordion>

  <Accordion title="My old photo is still showing">
    Reload the page. Leaf360 picks up the new photo right after the upload, but a tab you already had open may keep showing the old one until you refresh it.
  </Accordion>

  <Accordion title="Callers reach the wrong number when I do not answer">
    Check **My Call Preferences**, then **Forwarding**. If **Forwarding Number** is blank, Leaf360 falls back to the **Phone Number** on your profile. Fix whichever one is out of date.
  </Accordion>

  <Accordion title="I cannot change my email address or my role">
    Neither one is editable from your profile. Your administrator manages both.
  </Accordion>
</AccordionGroup>

## Related

* [Signing in](/get-started/signing-in)
* [Navigating Leaf360](/get-started/navigating-leaf360)
* [Switching workspaces](/get-started/switching-workspaces)