Email support
The direct way to reach Leaf360 support is by email, at lia@leaf360.io. Lia reads that inbox first and hands the thread to a person, which is Leaf360 running on its own CRM. If the product shows you the older Info@leaf360.io address, for example when you’re signed in with no seat assigned or no workspace to land in, that still reaches the same inbox. Write in from the email address you use to sign in to Leaf360 where you can, so support can find your account faster.Typical response time is 24 to 48 hours. If it’s urgent, say so in the first line. If you’ve got a client sitting at the closing table, lead with that.
Ask your company admin first, for account questions
Some things you might think of as a “Leaf360 problem” are actually controlled by your own company, not by Leaf360 directly:- Whether you have a seat, and which plan tier it’s on
- Which workspace or workspaces you’re assigned to
- Your role, and what that role can see and change
- Whether a colleague still has access after leaving the company
Before you write in
Having a few details ready before you write to support saves a round of back and forth:- The company you work for, and the workspace you were in (Wholesale CRM, Leaf360 Mortgage CRM or Recruiting)
- The screen you were on and what you clicked
- What you expected to happen, and what happened instead
- Whether the problem affects only you or your whole team