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Most day to day questions are answered somewhere else in this knowledge base or by your own company admin. This page is for the times you need to reach an actual person at Leaf360, not a screen.

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Email support

The direct way to reach Leaf360 support is by email, at Info@leaf360.io. This is the same address Leaf360 itself gives you inside the product when you run into an account level problem, such as being signed in with no seat assigned or no workspace to land in. Write in from the email address you use to sign in to Leaf360 where you can, so support can find your account faster.
Typical response time for this address is around 24-48 hours. If your question is urgent, for example a borrower facing issue that cannot wait, say so plainly in your first message.

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Ask your company admin first, for account questions

Some things you might think of as a “Leaf360 problem” are actually controlled by your own company, not by Leaf360 directly:
  • Whether you have a seat, and which plan tier it is on
  • Which workspace or workspaces you are assigned to
  • Your role, and what that role can see and change
  • Whether a colleague still has access after leaving the company
Your company admin manages all of these from Manage Team. If one of these is wrong, ask them before writing in to support, since they can often fix it immediately rather than waiting on a reply.

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Before you write in

Having a few details ready before you write to support saves a round of back and forth:
  • The company you work for, and the workspace you were in (Wholesale CRM, Leaf360 Mortgage CRM or Recruiting)
  • The screen you were on and what you clicked
  • What you expected to happen, and what happened instead
  • Whether the problem affects only you or your whole team
See Submit a request for the full list of what to include so support can act on it without asking you to repeat yourself.